Return and Refund policy

The buyer has the right to communicate to the seller within 14 days of receiving the goods (at contact or phone: +386 31 782952) to withdraw from the contract without having to state the reason for his decision. The only cost to the buyer in respect of cancellation is the cost of returning goods. Goods must be returned to the seller no later than within 30 days of the cancellation of the contract (from withdrawal from the purchase).

Seller’s address is:

Balansa Slackline, Krivec 44, 1000 Ljubljana, Slovenia

The received goods must be returned undamaged and unchanged, unless the goods have been destroyed, defective, lost, or their quantity has decreased, without the buyer being guilty.

Returning the buyer payments will be made as soon as possible and at the latest within 30 days from the receipt of the notice of withdrawal. Returns of payments are made to the buyers bank account.

The return of the goods received to the seller within the deadline for withdrawal from the contract shall be considered a notice of withdrawal.